Not just the workflow, but how you choose to use the listed fields with their respective options. Some of them are easy to understand, others not so much. Very helpful would be also screens of which fields are displayed in each issue type - just knowing the fields without the Jira issue type (workflow domain) is not sufficient to me.
Properties. This module defines a condition that can be added to workflow transitions (see: Advanced workflow configuration ). Conditions control whether the user can execute a transition. If a condition fails, the user won't be able to execute the transition. For example, the user won't see the transition button on the View issue page.
Using several examples of the same gadget, you can track progress for different teams and projects, as seen above with the Sprint Health gadget. 13. Jira Dashboard Gadget for Tracking Progress. A team dashboard must serve your team’s interests and pique their drive.
Product Manager, Jira Service Management. In our setup, we have a servicedesk project per customer. Most of the SVD setup (like workflow, calendars & standard offered SLA metrics) are the same for all projects, while other aspects (users/project roles/) are specific for each SVD project.
Select > Issues. Click Workflows and then Edit for the relevant workflow. In diagram mode, select the transition arrow. In text mode, select the transition's name from the Transitions (id) column. In diagram mode, click Triggers in the properties panel to show the triggers configured for the transition.
Here are some ways a knowledge base can help your team: Customers can help themselves by searching for articles in the help center. Agents can solve requests faster by sharing articles with customers or referencing articles while they work. If a request contains useful information, agents can quickly create a new article from it.
Takes a date and time that you provide, and returns it in a format of your choosing. This is useful for converting the default output for dates (jiraDateTime), to a format that is easier to read. You can add a dateformat to the end of any of the date smart values listed on this page. Refer to the Java documentation for pattern syntax.
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jira service desk workflow examples
